NZTA warns customers of email scam

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Words: Nile Bijoux
14 Jan 2020

The NZ Transport Agency is warning people to watch out for a fraudulent vehicle licence email currently in circulation.

The email looks like a standard vehicle licensing (rego) renewal reminder, with the NZ Transport Agency logo and links to the online transaction website. But it is in fact part of a sophisticated phishing exercise.

If you’ve recently received an email asking you to renew your rego, please check the email details carefully. Genuine Transport Agency emails always use an nzta.govt.nz suffix. If the email was genuinely sent from the Transport Agency, it will include your specific vehicle details including:

- your vehicle’s plate number

- vehicle make

- the expiry date of your current vehicle licence.

If the email does not include your specific vehicle details, do not complete the online renewal transaction webpage that the email takes you to. If you think you’ve received a scam email, or you’re unsure, please call NZTA on 0800 108 809.

If you have unintentionally clicked on a suspicious link and entered your credit card or banking details, you should contact your bank immediately and have them stop any payments that may have been made. You may need to request a new credit/debit card.

You should also report the email to your local Police cyber-crime division.

NZTA further recommends going to the netsafe website and reading their advisories. It is a helpful resource for cyber safety.

Finally, do not delete the email. Instead, put it in your junk mail folder in case the Police need it for further examination.

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